It's a simple business fact of life: the cost of acquiring new customers is incredibly high. Each day, thousands of organizations across North America send out thousands of sales reps, each with a stated goal of increasing sales, and gaining new customers. Marketing plans are worked out from the boardroom down, the art of sales has been honed to a razor's edge. This keeps an organization growing, and the profits rolling in.
Meanwhile, on the other side, current customers cost very little to retain. In fact, current customers are responsible for the lion share of most corporation's profits. Once you have them, you might as well keep them. The best way to keep them? Customer support software and a customer support staff that is ready and willing to help your customers deal with your products. No company knows this better than Help Desk Software Central.
From Paper To Support Software
Each day we speak with several small to large companies with one specific
issue: handling their customer support and help desk issues has become
a problem. Customers may be going unsatisfied, perhaps specific customer
issues are taking far more resources than they deserve - this is the core
issue for most organizations seeking CRM
Certainly, organizations with older paper-based
issue tracking encounter far more issues than those currently using a
professional support software package. On the other hand, an older legacy
support software system can be just as harmful to overall productivity:
antiquated systems often require high training expenses and brutal continued
investment simply to keep them running. With the IssueTrak web based help
desk support software system, the amount of human resource spent solving
one issue is often cut by upwards of 50% or more. This is a saving that
goes directly to the bottom line.
The Invisible Costs Of Customer Retention
Basically, support software such as the IssueTrak customer
support systems do add an expense. This goes without saying. But because
the majority of your company's revenues likely come from previous customers,
it is a very small investment. What's more, our web
based help desk software system grows with your company. The help
desk program can handle anywhere from five to 1000 users with but
a small upgrade. All of this means an almost immediate return on investment.
Click here to see just what some of our customers are saying about our
Demo our product immediately
Trying a demo of the IssueTrak support software system is simple. Because there is nothing to download, you can try the system often within two hours during regular business hours. It's Web based interface means that as long as you have access to Internet explorer, you can use the system and get a feel for how simple it truly is.
Click here to
apply for a free demo of our support software system.
Within minutes, you will be glad you
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