Help Desk Software Central - Help Desk Consulting

Adopting a help desk program into your customer support department is a critical decision which will affect not only your customer relationships, but your bottom line for years to come. In today's competitive market, managers seek to maintain their customer relationships in an organized fashion while saving time and resources needed to manage those relationships. A help desk program should be geared specifically for this challenge. It Help Desk Software Central we offer Issuetrak, one of the most robust help desk programs currently available today. It provides an unmatched ROI in comparison to competing help desk programs for a number of reasons.

Simple Hardware And Needs

Before the mainstream adoption of Microsoft Windows PCs in the mid-90s, the majority of helpdesk programs offered very little ability to customize features, and a typically expensive hardware platform. While certainly this was excellent for help desk program developers, who typically profited not only from their help desk software product, but also the extremely expensive specialized UNIX hardware they ran on, it typically offered a poor experience for users. In the industry, we now call this the "ball and chain". Many of these help desk program providers still exist, and have a number of interesting products with interesting features which they sell to mid to large size companies with dynamic presentations - with many organizations being duped into a program which gets more expensive by the year.

Help Desk Software Central and Issuetrak offer a completely different tack. Our CRM consulting relationships are extremely important to us, and as Windows PCs have been adopted, IT costs have become more important than ever. This is why the Issuetrak help desk software requires no specialized hardware in order to run. Most small to large organizations run Microsoft SQL servers right now, and they can be obtained at a very competitive price. This platform has proven to be very cost effective for our customers, as it takes basic Intel architecture and leverages its low cost and adaptability. No longer is it necessary to adopt older UNIX based systems with expensive specialized servers in order to properly manage your customer relationships.

Customer Support From Your Browser

With the Issuetrak help desk program, all your help desk personnel need is access to an Internet connection and simple Internet browser such as Internet Explorer. Customer issues can be added, knowledge bases can be accessed in order to provide quick customer support solutions, and e-mail updates to the issue can be sent; all with very little specialized experience. At Help Desk Software Central, we do not offer a training department: such is our confidence in the complete ease of use of our help desk program. Adopting it is one of the simplest things your organization will ever do.

Determining whether the Issuetrak helpdesk program will work for your organization is as simple as the program itself. We offer a free demo to all North American organizations looking to add efficiencies to their customer support departments. In as little as five minutes, you can determine whether the Issuetrak helpdesk program will work for you.

Simply click here for a free online demo, and get started today.

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Help Desk Program