Credit Union In US Adopts IssueTrak Help Desk System
Read about how Michigan First energized their support desk...
Help Desk Program
Adopting a help desk program into your
customer support department is a critical decision which will affect not
only your customer relationships, but your bottom line for years to come.
In today's competitive market, managers seek to maintain their customer
relationships in an organized fashion while saving time and resources
needed to manage those relationships. A help desk program should be geared
specifically for this challenge. It Help Desk Software Central we offer
Issuetrak, one of the most robust help desk programs currently available
today. It provides an unmatched ROI in comparison to competing help desk
programs for a number of reasons.
Simple Hardware And Needs
Before the mainstream adoption of Microsoft Windows PCs in the mid-90s, the majority of helpdesk programs offered very little ability to customize features, and a typically expensive hardware platform. While certainly this was excellent for help desk program developers, who typically profited not only from their help desk software product, but also the extremely expensive specialized UNIX hardware they ran on, it typically offered a poor experience for users. In the industry, we now call this the "ball and chain". Many of these help desk program providers still exist, and have a number of interesting products with interesting features which they sell to mid to large size companies with dynamic presentations - with many organizations being duped into a program which gets more expensive by the year.
Help Desk Software Central and Issuetrak
offer a completely different tack. Our CRM
consulting relationships are extremely important to us, and as Windows
PCs have been adopted, IT costs have become more important than ever.
This is why the Issuetrak help desk software requires no specialized hardware
in order to run. Most small to large organizations run Microsoft SQL servers
right now, and they can be obtained at a very competitive price. This
platform has proven to be very cost effective for our customers, as it
takes basic Intel architecture and leverages its low cost and adaptability.
No longer is it necessary to adopt older UNIX based systems with expensive
specialized servers in order to properly manage your customer relationships.
Customer Support From Your Browser
With the Issuetrak help desk program, all your help desk personnel need is access to an Internet connection and simple Internet browser such as Internet Explorer. Customer issues can be added, knowledge bases can be accessed in order to provide quick customer support solutions, and e-mail updates to the issue can be sent; all with very little specialized experience. At Help Desk Software Central, we do not offer a training department: such is our confidence in the complete ease of use of our help desk program. Adopting it is one of the simplest things your organization will ever do.
Determining whether the Issuetrak helpdesk
program will work for your organization is as simple as the program itself.
We offer a free demo to all North American organizations looking to add
efficiencies to their customer support departments. In as little as five
minutes, you can determine whether the Issuetrak helpdesk program will
work for you.
Simply click here for a free online demo, and
get started today.
Or, if you
have questions about adopting a helpdesk program, or other CRM software
solutions currently available today, please click here.
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