Help Desk Support Software
With any organization, be it a small company with less than 20 employees to a
Fortune 500 enterprise, having a help desk support software system in place can
mean the difference between happy customers and employees, and a company going
out of business. It's a simple equation, and although the help desk is the first
line of contact for customers, employees and suppliers in many companies, it is
frequently seen as a tax on overall resources. At Help Desk Software Central,
we obviously see things quite differently.
Each year, we build relationships with new clients, and although each relationship
is obviously unique, our clients typically fit into two categories:
Clients who already have a help desk support software system in place, a system
which may or may not be subject to high maintenance costs, specialized hardware
costs and legacy technology.
- Clients who have begun to understand that the paper
trail of their current help desk is draining efficiencies from their
organization, and are looking for a help desk support software which
enables them to better support their customers, employees and stakeholders.
These clients know also that customer
service software is critical to a well performing organization.
IssueTrak Help Desk Support Software System
The IssueTrak system is unique
in the industry because of its simplicity. The entirely web enabled, and accessible
through any browser from any place in the world, is very easy to use, to the point
that most clients require very little, if any training, and works with non proprietary
hardware to keep costs low.
recommend you demo our software and discover how easy the IssueTrak system is.
Customization Through Direct
We are constantly in contact with our clients, and are continually developing
new ways to enable the IssueTrak help desk support software system to
serve them better. This has paid off well for both us and our customers,
as we are now able to offer such features as PC
asset management and inventory control, as well as our new Password
Management module, which has received rave reviews from many of our
clients' IT support desk and help desk outsourcing agencies, as a simple,
perfect solution for controlling passwords in mid to large organizations.
Just as we constantly build upon
our relationships with our customers, so too do we develop our help desk
software program. Try it and see!
Please contact us here, or demo
our help desk support software here today!!
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Help Desk Software
For a VOIP
infrastructure project involving 600 locations around the world, EDS needed a
robust, Web-based issue tracking system. Their choice after looking at over 40
packages? IssueTrak. Read other case studies below...
In response to customer
feedback, IssueTrak has developed a new add-on module that converts incoming emails
into manageable issues in the IssueTrak database. (continues over)