Largest Credit Union In US Adopts IssueTrak Help Desk System
Read about how Michigan First energized their support desk...
Asset and Inventory Management Module and TrakPC
IssueTrak help desk software can now be equipped with an Asset and Inventory Management module, which consists of web-based inventory control and PC audit programs. TrakPC is the PC audit program, and works by producing an XML file on each PC which contains information about that system's hardware and software contents. TrakPC then can be set to send the XML file back to the IssueTrak help desk server using the HTTP protocol. TrakPC shares it's portability with the main IssueTrak system, and does not need to be installed to individual PCs in order to run. Instead, the TrakPC module can run via a system login script, or as a scheduled network task.
Want more information on our customer service software? Download the Inventory and Asset Management PDF brochure here.
Complete Registry Scanning
TrakPC can be configured to look at individual PC registries to see what software, and version, is installed. By extracting software names that are displayed in your Control Panel in the Add/Remove Programs area automatically, you can determine which software is on which PC, whenever an audit is necessary.
It is important to note that the TrakPC module does not examine files on disks to determine what specific software is installed. Instead, it uses registry scanning. In cases where there is software on a PC which needs to be tracked but is not listed within the registry, it is possible to include an entry in an .INI file on the PC which lists the software name and the appropriate file to look for. Then, if TrakPC finds this file, it can return the software name as one of the packages installed on the PC.
From there, TrakPC XML data is loaded into an Audit table within the Asset Management software system. Then, it is transferred to the inventory item table, matching on either NIC MAC address or computer name.
Inventory Data tracked by the IssueTrak asset management module includes:
The Asset and Inventory Management system enables administrators to run various important reports, such as:
The IssueTrak asset management system also enables you to record any software licence purchases. Once any software purchase details are entered, and an audit completed, a software compliance report can be created. This report will show you the number of software packages installed versus the number of licenses purchased. This module is particularly popular with larger organizations, and we frequently include it as part of our help desk consulting services.
Help Desk Software Free
Management Help Desk Solution