MLS Chooses IssueTrak Help Desk Software
To manage their member call center and 14,000+ member files, RE Infolink chose IssueTrak... (continues).
Largest Credit Union In US Adopts IssueTrak Help Desk System
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The following five case studies will help you better understand where IssueTrak has helped other companies to save time and resources, and keep better track of their customer support issues. Because of its easily learned interface and its SQL server platform, all of these companies were able to adapt and integrate their systems quickly, and discover dramatic organizational efficiency within weeks of installation. For them, Issuetrak was so much more than just a helpdesk software application - in fact, it was the help desk solution.
Case Study #1
Trader Publishing Company
In late 2000, their vendor at the time informed them that an upgrade was on the horizon. Taking this opportunity, Trader decided to research available alternatives to their current system. One of the packages they evaluated was IssueTrak.
IssueTrak appealed to representatives of Trader for a number of reasons. First of all, because the system is Web-based, it is easier to deploy than other software packages, which commonly have to be installed on numerous systems with certain standards adhered to. Secondly, and more importantly for Trader, the user interface was simple and easy to learn. The issue entry process was also much less cumbersome.
The option of running IssueTrak on remote servers at IssueTrak Inc. was a benefit that intrigued Trader representatives. What this meant was that IT staff would not have to use resources to install it on their servers. As you might expect, their IT department was very busy, so outsourcing the installation was a big plus for Trader.
In the end, Trader decided that IssueTrak was the best solution for their needs. After a quick installation and training process, the results began to show immediately. On their old system, support staff entered approximately 400 issues per month. IssueTrak, however, immediately enabled them to enter over 900 issues per month. Representatives of the company attribute this productivity gain to IssueTrak's Web interface, which is quite easy to work with.
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