From time to time, Help Desk Software Central, as well as IssueTrak Inc., receives comments in regards to the functionality of the IssueTrak help desk software program. The following are unsolicited testimonials we have received from just a handful of our current client base.
"We implemented IssueTrak in January, and already we have cut our backlog of outstanding customer issues by 50%, reduced staffing costs and have easily delivered on our client's customer service expectations.
We have been extremely impressed with the overall functionality and power of the IssueTrak online help desk software system. By combining the base product with an upgrade feature you added at our request, namely the "Request Next Issue from Queue" function, enables us to offset individual productivity variances by ensuring that the highest priority issues are addressed first. With the help of IssueTrak, we can easily manage performance as a process, without impacting our customer service level.
The IssueTrak Help Desk Software solution
has worked very well for our company, I'd say it's exactly the product
we had been looking for. We definitely appreciate how accommodating and
responsive your support, design and sales team have been. We are quite
satisfied, and the customer service plays a significant part in that satisfaction."
"When we were initially looking at IT helpdesk solutions,
we evaluated at least 30 different packages at several different price
points. In the beginning, when we had quite a few questions, your team
handled them all quite well. Thanks!"
"We are extremely pleased with IssueTrak! Our staff
has found the system very easy to use, to the point where they actually
love receiving email messages regarding the status of issues!"
"Your support people are truly beyond compare! No
one asked me to say this, but I think you should pay them whatever it
takes to keep them. Suffice it to say that I am VERY happy with IssueTrak
product, and especially the superb support. It's been excellent!!"
"I have already recommended the IssueTrak system to
over 10 departments similar to mine. It's an great product: simple to
use, not burdened with excessive features and able to track bugs and multi-phase
"I am very satisfied, indeed. (IssueTrak) is very
simple and helps me stay organized. I have also been able to respond quickly
to recurring issues because it is now easy to look up previously documented
solutions. I recently had an IT audit, and my auditor requested more details
about the product. They said they will likely recommend (IssueTrak) to
"I can definitely tell you that one of the most important factors in deciding on IssueTrak was the support of your sales and technical staff. As a government agency, we have to be very careful that every cent is spent efficiently, so we spent a great deal of time researching and investigating solutions before purchasing. Your sales and technical staff's ability to answer questions as well as willingness to help definitely influenced our final decision. And, of course, the product more than met our needs!"
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EDS Chooses IssueTrak Help Desk Software
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...
Incoming Email Available Now!
In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)