Largest Credit Union In US Adopts IssueTrak Help Desk System
Read about how Michigan First energized their support desk...
Online Customer Support Software
When the most important and yet least visible revenue generator in any industry is superior customer support. With quality customer support come happy customers and repeat business. It's a simple equation, and one which should not be lost on any manager. The fact is, obtaining new customers is far more expensive than simply pleasing the old ones. What's more, a top-notch customer support experience leads to increased sales, and more repeat business. Providing this experience is what the IssueTrak online customer support software system is all about.
Keeping It Online
The IssueTrak online customer support software features a separate knowledgebase module which enables your customer support department to easily call on previous issues which may be similar to new issues. This means that customer support issues can take 75% less time and resources in comparison to a paper-based system, or help desk call center. For most companies, particularly larger organizations, this can mean incredible cost savings and a far superior customer support experience.
The Simplest Online Customer Support Software Interface Available
The fact is, our online customer support software is simply too easy to use. We have seen situations where executives with limited or no computer knowledge can be up and using the system within five minutes. Basically, if your customer support personnel can use a basic Internet browser such as Microsoft Internet Explorer, they are guaranteed to be able to use the IssueTrak online customer support software system. In fact, they may be able to master it within one hour. It is truly that simple.
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