Case Studies - RE InfoLink
This Silicon Valley multiple listing service was looking to more efficiently manage issues for its membership, which was growing steadily.
During the migration process, Comey discovered that RE Infolink had no call-logging applications at its call center. The system the department was using had fourteen employees taking over 200 calls per day, and noting any issues on scraps of paper. This fact also showed that RE Infolink needed a software which not only tracked these issues, but also allowed notations to be added to individual members' files.
The IssueTrak Solution
Using IssueTrak, RE Infolink were able to consolidate the files of all of its 14,000-plus members. Using the system, the database is updated four times per day, and no additional software application is required to retrieve information.
Said Comey, "The great thing about IssueTrak is its customizability, which let us add or take away whatever features we preferred." The simplicity of the product and installation ease also pleased her, as she remarked, "There clearly was a lot of thought put into this application. It's one of the best applications I have come across in my 20 years in business."
Comey said however that IssueTrak's client support was a key benefit to adopting the system. "I was surprised to have my phone calls answered, or have immediate call backs. Plus, their follow-ups were amazing. It's truly rare to see this kind of attention from a software company!"
Help Desk Software Free
Management Help Desk Solution
EDS Chooses IssueTrak Help Desk Software
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...
Incoming Email Available Now!
In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)