Helpdesk Management Software
If you're an IT manager responsible for a help desk, you know more than anyone that not every Helpdesk Management Software is created equal. The sad irony that many of our clients come to us with is telling: they had originally settled for a helpdesk management software in order to create efficiencies and better serve their customers, employees and suppliers. Unfortunately, the results often are the exact opposite.
From incredible training costs to broken down, frozen systems to companies which demand tens of thousands of dollars yearly just to keep the system updated, we truly have heard it all when it comes to helpdesk services. Which is why Help Desk Software Central's system, IssueTrak, was created.
Understanding that the basic goal of a helpdesk management software is to create efficiencies, it is important to address a number of things. First of all, and this is the key feature of IssueTrak, ease of use is paramount.
The fact is, if your helpdesk system seemed tricky during the demonstration, you can certainly guarantee that in real-life use, the system is going to be brutal. Training costs expand, "vendor service fees" increase, and the potential for total helpdesk system shutdown is high. Obviously, not what you're looking for.
IssueTrak boasts ease of use unlike any other helpdesk management software or online customer support software available on the market today. Using a simple graphical web interface, helpdesk personnel can easily tag, track and create issues with startling ease. IT managers can customize the system with very little complexity. When the IssueTrak system was created, a key goal was set down - to create a helpdesk management software package which is usable for anyone experienced with a web browser. The fact is, if you are reading this, you will likely be able to master the IssueTrak system within 1 hour or less. Our customers see it as the main benefit, as do we.
We thank you for considering the IssueTrak system. We encourage you to check out some of our client's case studies documenting their experience with the system. Alternatively, you may want to check out some of the latest add-on modules we have created for the system, including password management, PC asset management and incoming email automation.
If you have questions or concerns, please contact us here.
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