Help Desk Software Central

Discover the features of our Help Desk Software Product
Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
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 NetMagic Pro And Your Help Desk Security

From point of creation, NetMagic Pro has offered multi-platform security as a keystone of its functions as a superior helpdesk management software application. Using encrypted communications, a platform which leverages database encryption and additionally, uses the core NT/Win2K/XP server lockdown functions to freeze use in cases of security breach.

Password Changeability Ensures Adherence To Security Protocols
By ensuring your end user's passwords changes are made quickly and with relative ease, users of NetMagic Pro have proved to be more likely to follow prescribed password change policies. And, with the password synchronization function, only one password need be remembered. When creating new passwords, password rules are automatically enforced to ensure passwords are not too simple.

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Because NetMagic Pro is not installed to each individual desktop and does not install agents to your companies systems, no TCP/IP ports are exposed. This is one of the key benefits of any help desk tracking software packages.

NetMagic Pro Can Assist Medical Organizations With HIPAA Compliance
As mandated by the Health Insurance Portability and Accountability Act of 1996, NetMagic Pro can assist medical organizations to keep privacy standards to necessary levels. Because the product never stores passwords and enforces password rules for target platforms, it is the most HIPAA compliant support software available today. As well, NetMagic Pro's password synchronization and automation of the password reset process (including End User Self Service) contributes to completely secure administration of user ID and password information.

Aided by the standard NT/Win2K/XP server security environments, NetMagic Pro provides password reset and synchronization and account locking features with the ability to audit password actions and generate reports based on these actions; something not often offered by other help desk consultant organizations. Additional auditing/reporting, security and help desk operator functions are available with the purchase of additional options available.

Contact us here to find out how NetMagic can help your organization to manage helpdesk passwords. To try a demo of IssueTrak help desk software, please click here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.