Help Desk Software Central

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Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
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  Help Desk Tracking Software

For most mid to large size organizations, having a help desk support team is an absolute necessity, particularly because of today's computerized business processes. The fact is, when computer systems go down, precious human resources are wasted. For many knowledge-based workers, shutting down a computer system means zero productivity.

This is where helpdesk support personnel come in. But what continues to surprise us at Help Desk Software Central is the fact that many companies still track their customer support and IT support issues using a paper-based system. And those who do use computerized helpdesk systems often are using older legacy systems which rely on outdated hardware and user unfriendly interfaces which makes training new customer support personnel extremely difficult.

Help Desk Software Central has offered a new generation of help desk tracking software for over 10 years. The IssueTrak help desk tracking software application is an industry leader, and features such Fortune 500 company clients as Raytheon, Sprint, polo Ralph Lorenz, and many, many others in a wide variety of industries. These clients choose our help desk tracking software over other packages because of a number of reasons.

Web-Based Portability

The IssueTrak help desk tracking software system is completely web-based. What this means is that your IT help desk personnel or customer support staff can access its interface from any location which features an Internet connection. No special software is required - this system is completely accessible via a simple Internet browser such as Microsoft's Internet Explorer. This also saves on costs because no desktop installations are necessary; users can often be using the system within five minutes.

Extremely Simple To Use Interface

Of all the compliments the IssueTrak help desk tracking software system gets, one sticks out the most. All of our clients, whether large companies like UPS, organizations like the Federal Marshals Service, tell us immediately that they were surprised at how simple our help desk software application interface is compared to those of our competitors. Help Desk Software Central does not offer a training department - and there is a big reason for this. The fact is, if you can use a simple Internet browser, you can use the IssueTrak helpdesk tracking software system. It really is that simple.

Low Cost And Fast Return On Investment

When people take a look at our wide range of clients, they often make an incorrect assumption: that the IssueTrak help desk tracking software system is an expensive one, and that only large companies can afford a leading edge online customer support software application. This is the furthest thing from the truth. In fact, when compared with other competitor products, it offers some of the lowest costs, and the fastest return on investment of any help desk tracking software product.

This means that the system, whether used for customer support or simple IT helpdesk issue tracking, is highly affordable for even the smallest of companies. On the other hand, the system is completely scalable, which means it can easily serve from 10 to 10,000 users with only minor hardware differences.

Try It Today

Standing behind the IssueTrak help desk tracking software application is very simple to do. This is why we offer a free demo to all potentially interested clients. You will find that trying the IssueTrak helpdesk tracking software program is the best way to get a good feel for its potential. What's more, you can do this within five minutes of us contacting you.

Please click here to request a free demo.

If your questions or concerns about customer support software or adapting a helpdesk tracking software solution to your needs, please contact us using this form.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.