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Freeware Help Desk Software
If you have a hand in managing an online customer service department, and are not yet acquainted with help desk software, then it may be no surprise to find out that you are having difficulty getting the results that you expect to on the budget you are working with. Online help desk software, CRM software, or IT support software, are all part of a growing industry designed to increase the production and are customer service staff and maximize the output. And it may be just what you need to make managing your online customer service department all whole lot easier.
Tips on searching the help desk
Even if cost is no matter to you, we still advise and that you shop around the get the best deal possible. Because while most people assume that you get what you pay for, doesn't necessarily mean that the most expensive software out there is the best. If your budget is extremely tight, the idea of freeware help desk software may appeal to you, just make sure you know what you're getting into.
Is freeware help desk software
Ease of use and customizability are key
Freeware help desk software does cover the basics, so if you're a small business that’s large enough require a help desk staff of maybe 3 to 5 people, freeware help desk software may do the trick. But with IssueTrak from Help Desk Software Central, almost all of our customers find that the software pays for itself when the first year.
Our help desk software is designed to make your customer service support team's job much easier and more productive. On average a customer has to make four phone calls before their problem is resolved. Our clients have discovered that by using our helpdesk software, that average was down to one or two. That's nearly 75% time saved. Freeware help desk software is limited by the fact that is a generic, static program a sort of one-size-fits-all concept. And if your help the software doesn't allow you to hone your specifications, you simply won't be saving 75% of your customer service staff's billable hours.
Never mind the savings you make in one year, to pay for the cost of implementing the help desk software, think about the savings for every consequent year!
We invite you to test out any freeware help desk software that intrigues you, we also recommend that you download our free help desk software demo CD, and pit the two against each other. We believe that we have paid enough attention to detail, and did enough research, to create one of the most customizable, and user-friendly help desk software programs available on the market today, that we're confident that you'll still choose our help desk software over the freeware help desk software. Contact Help Desk Software Central today and try our free demo CD.
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