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 Password Management Issues For Help & Support Desks

Managing passwords in an enterprise environment is an issue for most organizations. The typical organization runs into three problems regarding passwords:

1. Password Proliferation - There is a differing password for many different applications
2. Changeability - Either for security reasons, or because of human error, new passwords must be issued frequently
3. Password Complexity - Changing passwords, especially in a multiple-platform IT environment, is not as simple as it could be

Password Proliferation
The first, and one of the most ever-present issue is the abundance of passwords or PINs. The reason for this is simple: passwords are usually the foundational element of most data security systems, because they are easy to use and provide access to numerous users. Because of their across-the-board level of adoption, it is unlikely the password will disappear as a verification system for years to come.

Password Changeability
One of the most resource-intensive part of using passwords is that true security means these passwords must be changed frequently. An additional issue behind ensuring passwords are changeable is the fact that human error is very common in an environment where several passwords must be remembered. Either way, passwords must be easily changeable. Software tools can help to limit the human error factor, and can also automate the changing of passwords.

Password Complexity
The third important issue with password protected environments is the fact that changing passwords is often a difficult process. In multi-platform environments, this can become a real problem. Typically, delays occur because certain individual administrators are the only personnel allowed to execute password changes. A bottleneck will typically occur because of this. In fact, even when enough authorized administrators are available to ensure this bottleneck does not occur, each platform typically needs to have passwords managed appropriately. This takes more man hours than is ever necessary.

Read on about Passwords and Your Help Desk here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.