Password Management Issues For Help & Support Desks
Managing passwords in an enterprise environment is an
issue for most organizations. The typical organization runs into three problems
1. Password Proliferation - There is a differing password for many different
2. Changeability - Either for security reasons, or because of human error,
new passwords must be issued frequently
3. Password Complexity - Changing passwords, especially in a multiple-platform
IT environment, is not as simple as it could be
The first, and one of the most ever-present issue is the abundance of
passwords or PINs. The reason for this is simple: passwords are usually
the foundational element of most data security systems, because they are
easy to use and provide access to numerous users. Because of their across-the-board
level of adoption, it is unlikely the password will disappear as a verification
system for years to come.
One of the most resource-intensive part of using passwords is that true
security means these passwords must be changed frequently. An additional
issue behind ensuring passwords are changeable is the fact that human
error is very common in an environment where several passwords must be
remembered. Either way, passwords must be easily changeable. Software
tools can help to limit the human error factor, and can also automate
the changing of passwords.
The third important issue with password protected environments is the
fact that changing passwords is often a difficult process. In multi-platform
environments, this can become a real problem. Typically, delays occur
because certain individual administrators are the only personnel allowed
to execute password changes. A bottleneck will typically occur because
of this. In fact, even when enough authorized administrators are available
to ensure this bottleneck does not occur, each platform typically needs
to have passwords managed appropriately. This takes more man hours than
is ever necessary.
Read on about Passwords
and Your Help Desk here.