Help Desk Software Central

Discover the features of our Help Desk Software Product
Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
Improve customer support with a proven help desk software systemFrequently asked help desk software questions.Get a free demo of our help desk software application.
Ask a live operator about our help desk product.

Free helpdesk software demo

 NetMagic Pro Specifications

The NetMagic Pro system manages passwords across multiple platforms and locations with ease, and is a straightforward, easy to adopt and install program. In fact, it can be used in less than three hours at installations with less than 10,000 users, with that installation time increasing to two days in installations with more than 10,000 users. The program's simple Client/Server architecture also makes it simple to use as it avoids the deployment complexities offered by script-based solutions.

The NetMagic Pro shares the IssueTrak Help Desk Software platform's ability to scale to the size and needs of your organization. Because it offers a centralized Client/Server architecture, it is easily extensible. The product comes in a base form with password resets, synchronizations and account unlocks for each platform, and can be expanded using various options available to the product. These options include specialized security enhancements, extended password and ID management capabilities for help desk users.

When NetMagic Pro Options are purchased, the overall use of the product can be extended through the use of API sets. Using the Password Management Connection Option, or an in-house interface (developed by your organization), you can manage the way the product works and integrate it easily to your current help desk processes.

Easy To Use
NetMagic Pro is a very simple program to learn on and is very easy to use overall. When integrated with your help desk software solution, the NetMagic Pro application provides a four step GUI which enables your Help Desk operators to authenticate end users, automatically locate where the end user's accounts lie, unlock the end user's account and/or synchronize passwords across various applications and operating systems. All of these functions can be accomplished in real time, which can drastically reduce help desk hours and increase end-user productivity.

Additional Efficiencies With The End User Self Service Web Interface
When the self-configurable web interface is purchased, your end users can quickly authenticate by answering an established set of questions, and then reset or synchronize their passwords automatically. This means your help desk is excused from dealing with passwords at all, and ensures your end user security compliance standards are upheld.

Maintenance Free Operation
Maintaining the NetMagic Pro system in conjunction with your IssueTrak help desk software solution is simple, thanks to two integrated GUI interfaces. The Help Desk Administrator GUI offers setup of your Help Desk operator authorization level by administrators, while the Controller GUI provides for setup and simple administration of the centralized NetMagic Pro Server. Once installed and setup, NetMagic Pro is fully automatic, and its lack of agents or applets means IT engineers can quickly identify, locate and solve and problems which may arise in the system.

Read more about NetMagic Pro and your system's security.

Help Desk Software   Free Demo!   Asset Management   Help Desk Solution
  Helpdesk Software   Clients   Consulting   Case Studies   FAQs  
Help Desk Online  Press Release   Testimonials   Our Company   Contact Us   Sitemap
Help Desk Support Software   Customer Service Software
Help Desk Consulting  Customer Support Software  CRM Consulting
Support Software  IT Ticket Management  Customer Support Systems
Online Customer Support Software   Web Based Help Desk Software   Remote Support Software
   Internet Help Desk  Call Center Software  CRM Solution  Help Desk Support
Online CRM  PC Help Desk Help Desk Outsourcing

EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.