Web Based Help Desk
Business and commerce are key facets
to our lives. Customers are a precious resource and are the life blood
of every industry. People have needs, and every need creates the potential
for an industry to fulfill that need. But it isn’t simply a matter
of fulfilling a necessity and customers paying for that service. There
are competitors, so on top of providing a service, you
have to provide excellent customer service.
That’s why customer service representatives
exist. Trained professionals who specialize in listening and paying attention
to customer concerns, and then doing their best to alleviate those concerns.
And in the IT age, help desk software are been developed to assist them
in this task. Understandably, many different kinds of help desk software
have been created to try to out perform another, after all, help desk
software is an industry in itself.
While fundamentally similar, each software
system has notable differences. Range of cost, level of customization,
web based or not, etc. If your business is growing to the point of requiring
a help desk system, or a new help desk system, here are some things that
you should know about web based help desk systems vs. non-web based help
Although there are a number of differences
between different help desk software systems, this article focuses strictly
on whether the system is web based or not. Web based help desk systems
refer to a help desk system that does not need to be entirely installed
onto your computer. Instead, the system is run on a remote network or
server, and is accessed via the internet through your office computers.
The advantages to using a web based help desk system such as the IssueTrak
help desk system available from Help Desk Software Central, are numerous.
Typically, computers in the office are
designed with multitasking in mind. Faxes, emails, charts, research, data
bases, etc. it’s all in there. IssueTrak web bases help desk software
from Help Desk Software central is run from a remote Microsoft SQL server,
where it main function is operating the help desk system. It is 100% dedicated
to running the help desk system so this ensures that the program is running
as fast as possible. Meaning that your help desk system is running fast
and all of the function on your office computers are not slowed down in
Running remote web based help desk software
also increases the stability of the program while eliminating the risk
of instability to your other office programs. The less programs running
on one computer, the quicker and more stable those programs will be.
This principle also holds true for updates.
The IT help desk software industry is in such demand, and getting so competitive,
that the available software keeps getting better and better. Just like
all other respectable applications, help desk software is constantly improved,
meaning that it needs to be updated fairly regularly. However, in many
cases (help desk or not), updates can often cause conflictions within
your computer network. Your system will have traces of the old system
as well as the new update and this can lead to computer crashes. Having
a web based help desk system eliminates this problem as all updates are
carried out on the remote server. Your web based help desk system will
keep getting better, and you may never even know about it!
Another benefit to a remote, web based help desk system is security in
the face of disaster. If your business has suffered a fire, theft, or
computer sabotage within the office, your help desk system will still
be online. You can temporarily stop production, but you cannot cease customer
service without losing established customers. While you are rebuilding,
keep your customers happy.
To learn more about a web based help
desk, click here. If you would like to order
our free demo CD, click here.
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