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  Web Based Help Desk

Business and commerce are key facets to our lives. Customers are a precious resource and are the life blood of every industry. People have needs, and every need creates the potential for an industry to fulfill that need. But it isn’t simply a matter of fulfilling a necessity and customers paying for that service. There are competitors, so on top of providing a service, you have to provide excellent customer service.

That’s why customer service representatives exist. Trained professionals who specialize in listening and paying attention to customer concerns, and then doing their best to alleviate those concerns. And in the IT age, help desk software are been developed to assist them in this task. Understandably, many different kinds of help desk software have been created to try to out perform another, after all, help desk software is an industry in itself.

While fundamentally similar, each software system has notable differences. Range of cost, level of customization, web based or not, etc. If your business is growing to the point of requiring a help desk system, or a new help desk system, here are some things that you should know about web based help desk systems vs. non-web based help desk systems.

Although there are a number of differences between different help desk software systems, this article focuses strictly on whether the system is web based or not. Web based help desk systems refer to a help desk system that does not need to be entirely installed onto your computer. Instead, the system is run on a remote network or server, and is accessed via the internet through your office computers. The advantages to using a web based help desk system such as the IssueTrak help desk system available from Help Desk Software Central, are numerous.

Typically, computers in the office are designed with multitasking in mind. Faxes, emails, charts, research, data bases, etc. it’s all in there. IssueTrak web bases help desk software from Help Desk Software central is run from a remote Microsoft SQL server, where it main function is operating the help desk system. It is 100% dedicated to running the help desk system so this ensures that the program is running as fast as possible. Meaning that your help desk system is running fast and all of the function on your office computers are not slowed down in the slightest.

Running remote web based help desk software also increases the stability of the program while eliminating the risk of instability to your other office programs. The less programs running on one computer, the quicker and more stable those programs will be.

This principle also holds true for updates. The IT help desk software industry is in such demand, and getting so competitive, that the available software keeps getting better and better. Just like all other respectable applications, help desk software is constantly improved, meaning that it needs to be updated fairly regularly. However, in many cases (help desk or not), updates can often cause conflictions within your computer network. Your system will have traces of the old system as well as the new update and this can lead to computer crashes. Having a web based help desk system eliminates this problem as all updates are carried out on the remote server. Your web based help desk system will keep getting better, and you may never even know about it!

Another benefit to a remote, web based help desk system is security in the face of disaster. If your business has suffered a fire, theft, or computer sabotage within the office, your help desk system will still be online. You can temporarily stop production, but you cannot cease customer service without losing established customers. While you are rebuilding, keep your customers happy.

To learn more about a web based help desk, click here. If you would like to order our free demo CD, click here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.