Help Desk Software Central

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 Help Desk Ticket Software - trackers for your customers

Want to make a good decision for your customer support team? Implement an effective help desk ticket software system and you can take note of:

  • A noticeable reduction in the average time of a customer service call.
  • Fewer callbacks from the same customers.
  • More customer calls handled in less time.
  • Greater overall customer satisfaction.
  • A happier, more productive and less stressed customer support team.
  • Money Saved.

What the right Help Desk Ticket Software can do
With the right help desk ticket software program, you can achieve all this and more. Help desk ticket software is designed specifically to help IT technicians and customer support staff do their jobs quicker and better. Help desk ticket software creates a queue of incoming customer calls ensuring that no customer waits longer than another as was the case with traditional telephone only based customer service of the past. Help desk ticket software takes every call in order and channels them through a network to the next available technician or customer-service representative. The system handles customer calls effectively ensuring that none get dropped or forgotten and no customer has to wait an inordinate amount of time.

If you are considering a help desk ticket software program for your company either for the first time or replace an outdated system, there are some things to keep in mind. A help desk ticket software system that is easy to use, and takes less time for your staff to learn is obviously a benefit. At the same time, you don't want to sacrifice more complex features for the sake of an easy to use help desk ticket software program.

Help Desk Ticket Software by IssueTrak
IssueTrak help desk ticket software from Help Desk Software Central is designed with two things in mind. First, that it is a comprehensive package that suits all the potential needs of a customer-service repetitive, and second, that it is easy for them to use. A help desk ticket software program that takes more than a week to master is just not acceptable when other programs can be figured out in less time.

The benefits of remote server Help Desk Ticket Software
Another big choice to consider when purchasing help desk ticket software is whether it works on a remote server. In other words a help desk ticket software program that runs from a web site by the company that creates the software opposed to being stored on the computers by the company using the software. The advantages of a remote based help desk ticket software program are many. For instance:

  • Information can be accessed from any computer whether at home, in your office or in a different office provided you have the username and password. This makes information sharing easier from one office to another, and opens up the possibility of employees working from home, if that is the direction you wish to go.

  • No time is spent installing or upgrading the software, because it all exists on your company's user account at the remote website and server. This is important because the more software programs that are running or are installed on an office computer, the better the chance that software will conflict causing your computer to have operating difficulties. The same as the case for software upgrades, and because the help desk ticket software market is so competitive, the best help desk ticket software is constantly being improved and must frequently be upgraded.

  • In the event of a catastrophe in the office, such as a fire, your help desk team will not be slowed down or impeded because all relevant information is stored and backed up on the remote server, so all of your existing customers can still seek assistance.

More complex help desk ticket software systems can create "triage" based queues. Basic information can be worked into the program that will allow customers to narrow down the nature of their call to ensure that it is directed to the department, or specific technician that can best satisfy their needs. These are just a few of the things to consider when purchasing help desk ticket software. Help Desk Software Central encourages you to learn as much about the software that you are considering purchasing before you buy. If software demos are available, they are a must.

If you would like to learn more about help desk ticket software, click here. To order a free demo CD from Help Desk Software Central, click here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.