Help Desk Planning - how to make the right choice
A Message to all Help Desk Managers
If part of your job consists of help desk planning, or if you are involved
in the IT industry, a good chunk of your attention should be dedicated
to your helpdesk employees. You want them to be effective, productive
and happy, so you want the most out of the helpdesk software that they
use. Good help desk software is a key component of good help desk planning.
So if you have reason to believe that your help desk software is below
standard, it’s time to upgrade. Focusing your immediate attention
on implementing a good helpdesk software system now, will mean next to
no attention directed toward it in the future.
When undertaking help desk planning,
there are a number of things to consider. You must realize that there
are numerous help desk systems on the market today, and choosing the right
help desk software is no easy task. When considering the various costs
and features of the help desk software available, as well of the needs
of your company it’s difficult to find the perfect balance.
Do not settle for second best!
There is so much competition within the help desk industry, that helpdesk
software is constantly being improved and new innovations constantly being
developed. After all, is there any more important industry than helping
customers? With this in mind, a key thing to consider is how up-to-date
is the help desk software that you are planning to purchase? If a help
desk company doesn’t keep its software current, they will fall behind
in the industry. If you are using help desk software from a company that
is lagging, your company will lag behind as well.
Help Desk Software Central understands
this, and constantly strives to remain at the top of the helpdesk market
making us an easy choice when help desk planning. We know that the way
to keep customers happy is to create IT help desk software that helps
IT departments do more with less, because this is exactly the kind of
results that they are under heavy pressure to achieve.
Here are some key points to consider
when help desk planning:
The size of your staff
Larger companies with various regional offices will require remote help
desk software that connects to a remote server database through use of
a password. All information collected from one office can be uploaded
to the remote server and shared with any other office. Another benefit
of a remote server help desk application, is that if there is that a disaster
in your office, for example a fire, all your company's help desk related
information will be safe on the remote server.
The larger the staff the longer you take to get everybody on the same
page. To minimize the amount of downtime spent on training your staff,
he should focus on helpdesk software that has "ease-of-use"
Help desk software that has more in-depth ticket tracking and notetaking
features is always favorable. Help desk software that can store extensive
information based on customers, products, recurring problems/solutions
that can be accessed by any helpdesk employee in any part of the world
would be a bonus. Occasionally there will be a problem that is so complex,
that it takes a good amount of time to solve. If the solution to that
problem can be shared, if it occurs again it can be dealt with quickly.
The size of your client base
More customers means more potential for problems, which means more callbacks.
The more callbacks you have, the more difficult it is to follow up on
them. Purchasing help desk software with extensive tracking features,
including automated follow-ups, ensures that your customers are contacted
when you promised them they would be.
Cost should also be a consideration, but not necessarily a deterrent.
Sometimes a more expensive help desk program can save you money in the
long run, sometimes it can be a rip off. Compare various help desk programs
in cost and what you get back, and you will be able to better judge the
overall value of a help desk program.
The best way to test software when faced
with help desk planning, is to try a free demo if available. Consider
Help Desk Software Central for your help desk planning solution, and try
our free demo CD today.
If you would like to know about what else
to consider when help desk planning, click here.
If you would like to order a free demo CD from
us, click here.
Help Desk Software Free
Management Help Desk Solution
Helpdesk Software Clients
Help Desk Online Press Release Testimonials
Our Company Contact
Help Desk Support Software Customer Service Software
Help Desk Consulting Customer
Support Software CRM Consulting
Support Software IT Ticket Management Customer
Online Customer Support Software Web Based Help Desk Software Remote Support Software
Internet Help Desk Call Center Software CRM Solution Help Desk Support
Online CRM PC Help Desk Help Desk Outsourcing