Largest Credit Union In US Adopts IssueTrak Help Desk System

Read about how Michigan First energized their support desk...

   Helpdesk Application

Here are some simple facts. If you own or manage a business, you have customers. You no doubt also have competitors. If you want to keep your customers, and not lose them to a competitor, you’ll want to keep them happy. To keep them happy, you’ll need to have a help desk team that is well on top of things, and able to fulfill your customer’s needs in the best way possible. To accomplish this, you’ll need the best help desk application you can get.

Along with every other feature one would come to expect in a top line help desk application program, Help Desk Software Central offers IssueTrak, one of the easiest help desk application packages available on the market today. One of the worst things about implementing a new help desk application is the learning curve. You don’t want to lose countless billable hours adjusting your help desk team to a new application, that’s why ease of use is the key feature of IssueTrak.

When looking at a help desk application, it is key to stress the level of research and development that goes into it. IssueTrak is the end result of years of painstaking research to ensure that every help desk contingency is considered and covered by the final product. By studying what goes on in the field, our goal is for our developers to have the foresight to include every feature necessary for every situation.

Key Helpdesk Application Features
But even if you could foresee every possibility, what good would it be if it was too complex for your help desk staff to understand? An effective help desk application starts by being using to use, and our help desk application achieves this through the following features:

• Automatic technician status monitor – Allows you to keep track of which technicians are busy on call should their expertise be required for a specific issue.
  
• Built in time trackers – keep time of each individual call and the response time.
  
• Web Based Servers – Eliminate the need to install software, or configure your computer to software specifications. Our web based server ensures that you can access your help desk application from anywhere in the world. It also prevents complications such as crashes during software upgrades.
  
• Built in memo taking – Help support technicians can take notes of anything that transpires throughout a customer call. That information can then be stored according to specific clients, products or problems and is available automatically should they ever be needed in the future.
  
• Automated return call feature – Ensures that no call backs are forgotten. Reminders are offered well in advance, with a detailed report of what the call back entails.
  
• And so much more!

Choosing a help desk application is never easy, but the one you choose should be easy to use. If you are interested in a help desk application package from Help Desk Software Central, try our demo and see for yourself how simple it is to use.

If you are interested in learning more about our help desk application, click here. If you would like to order our free demo CD, click here.

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