Our Help Desk/IT Support Desk system was
designed to help organizations better track, organize and report on the
support and customer service issues that affect their organizations daily.
Unlike most competing products, our Help
Desk/IT Support Desk system is completely web based, meaning it requires
no desktop installation and very minimal training. Our customers regularly
report that the product rollout is typically far quicker than they had
Our Help Desk/IT Support System has been
proven effective across multiple industries, for organizations including
small businesses, government departments, educational institutions and
Fortune 100 companies. All this functionality comes at a surprisingly
affordable price, even for startup companies.
Our Help Desk / IT Support Desk Software
System works offers your organization a simplified system for:
- Customer Self-Service
- Product Support
- Service Requests
- Knowledge Base Support
- Issue Notification
- Problem and Change Management
- Detailed Support Management Reporting
Automatic Email Notification For
Our Help Desk Software system streamlines the management of your organization's
help desk, and speeds communications by automatically notifying specified
personnel when a new issue is submitted, assigned, updates, closed or
escalated. The result is an efficient help desk software system that enables
your organization to better serve its customers.
New Automatic Email Conversion
With the new Automatic Email conversion module, incoming emails can be
automatically converted into trackable issues and added to our
help desk database.
Knowledge Base Functions
With Knowledge Base functions, you can empower your customers to solve
their problems on their own. This Knowledge Base enables you to publish
online how-to articles, procedures, solutions to past issues and FAQs
quickly and easily. In this way, our product enables you to make institutional
information available at every level of your organization.
Web Based Asset Management Module
Tracking IT assets has become a critical task for organizations, mainly
because it enables tighter financial controls on an organization-wide
basis. Software compliance and security, as well as detailed management
reporting are other key reasons for enabling a PC Asset Management system,
which our help desk software system provides. This solution
currently aids companies and organizations with:
- Initial and Ongoing PC Audits
- Financial Control Information
- Hardware and software identification
- Financial planning
- Software License Compliance
- Web-Based Asset Management
Superb Project Tracking Features
Our help desk software system enables your organization to track issues
by project, and assign individuals to projects with one system. Built-in
security features also prevent non-members from viewing projects they
shouldn't, while the simplified interface enables managers to quickly
determine which projects have open issues, and which are closed.
Service Level Agreements
With our product, you can set benchmarks to ensure that your customer
or internal issues are addressed quickly. The system can be easily configured
to notify key employees via email if and when issues are not defined within
your time parameters. The result: greater efficiencies and higher accountability
for your support team.
Multiple Locations Easily Addressed
With our Help Desk Software System, you can assign issues to
employees within or contractors outside your organization, including suppliers,
vendors or clients. Effectively, issues can be assigned worldwide, as
long as an email account and web browser is available.
Our Help Desk Software Solution was designed from the ground up to be
the fastest help desk solution available, from a training, response time
and communication perspective. It's scalability enables small businesses
as well as major corporations and governments to grow the product as they
grow. And its underlying technology is widely available - meaning practically
no system customization is needed in order to adopt.
Our Help Desk Software System uses:
- Microsoft SQL Server technology
- No client-side Active X controls
- Search pop-up technology
- Optimized page layouts for maximum efficiency
- A Multi-server environment to eliminate any potential
LDAP & Active Directory Support
As of October 2003, our help desk software system will automatically
look up user information, and better prevent information duplication.
Remember that our product is a truly flexible system which enables you
to take advantage of more than fifty user and system options. As well,
we frequently customize our for our user's needs, so you can be ensured
that the product will fit your requirements, guaranteed.
Request a free
demonstration here, or contact us about
our software here.
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