Support Software

It's a simple business fact of life: the cost of acquiring new customers is incredibly high. Each day, thousands of organizations across North America send out thousands of sales reps, each with a stated goal of increasing sales, and gaining new customers. Marketing plans are worked out from the boardroom down, the art of sales has been honed to a razor's edge. This keeps an organization growing, and the profits rolling in.

Meanwhile, on the other side, current customers cost very little to retain. In fact, current customers are responsible for the lion share of most corporation's profits. Once you have them, you might as well keep them. The best way to keep them? Customer support software and a customer support staff that is ready and willing to help your customers deal with your products. No company knows this better than Help Desk Software Central.

From Paper To Support Software

Each day we speak with several small to large companies with one specific issue: handling their customer support and help desk issues has become a problem. Customers may be going unsatisfied, perhaps specific customer issues are taking far more resources than they deserve - this is the core issue for most organizations seeking CRM consulting.

Certainly, organizations with older paper-based issue tracking encounter far more issues than those currently using a professional support software package. On the other hand, an older legacy support software system can be just as harmful to overall productivity: antiquated systems often require high training expenses and brutal continued investment simply to keep them running. With the IssueTrak web based help desk support software system, the amount of human resource spent solving one issue is often cut by upwards of 50% or more. This is a saving that goes directly to the bottom line.

The Invisible Costs Of Customer Retention

Basically, support software such as the IssueTrak customer support systems do add an expense. This goes without saying. But because the majority of your company's revenues likely come from previous customers, it is a very small investment. What's more, our web based help desk software system grows with your company. The help desk program can handle anywhere from five to 1000 users with but a small upgrade. All of this means an almost immediate return on investment. Click here to see just what some of our customers are saying about our software.

Demo our product immediately

Trying a demo of the IssueTrak support software system is simple. Because there is nothing to download, you can try the system often within two hours during regular business hours. It's Web based interface means that as long as you have access to Internet explorer, you can use the system and get a feel for how simple it truly is.

Click here to apply for a free demo of our support software system.

Within minutes, you will be glad you did.

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EDS Chooses IssueTrak
Help Desk Software
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Incoming Email
Available Now!
In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)