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The IssueTrak Help Desk/IT Support Desk
system was designed to help organizations better track, organize and report
on the support and customer service issues that affect their organizations
daily.
Unlike most competing products, the IssueTrak
Help Desk/IT Support Desk system is completely web based, meaning it requires
no desktop installation and very minimal training. IssueTrak customers
regularly report that the product rollout is typically far quicker than
they had expected. This is a critical benefit that many helpdesk and customer
support software packages cannot offer, and certainly that most help
desk consultant companies cannot provide.
The IssueTrak Help Desk/IT Support System
has been proven effective across multiple industries, for organizations
including small businesses, government departments, educational institutions
and Fortune 100 companies. All this functionality comes at a surprisingly
affordable price, even for startup companies.
The IssueTrak Help Desk / IT Support
Desk Software System works offers your organization a simplified system
for:
- Customer Self-Service
- Product Support
- Service Requests
- Knowledge Base Support
- Issue Notification
- Problem and Change Management
- Detailed Support Management Reporting
Automatic Email Notification For
Issues
The IssueTrak Help Desk Software system streamlines the management of
your organization's help desk, and customer
support systems and speeds communications by automatically notifying
specified personnel when a new issue is submitted, assigned, updates,
closed or escalated. The result is an efficient help desk software system
that enables your organization to better serve its customers.
New Automatic Email Conversion
Module
With the new Automatic Email conversion module, incoming emails can be
automatically converted into trackable issues and added to the IssueTrak
help desk database.
Knowledge Base Functions
With IssueTrak's Knowledge Base functions, you can empower your customers
to solve their problems on their own. This Knowledge Base enables you
to publish online how-to articles, procedures, solutions to past issues
and FAQs quickly and easily. In this way, IssueTrak enables you to make
institutional information available at every level of your organization.
Web Based Asset Management Module
Tracking IT assets has become a critical task for organizations, mainly
because it enables tighter financial controls on an organization-wide
basis. Software compliance and security, as well as detailed management
reporting are other key reasons for enabling a PC Asset Management system,
which the IssueTrak help desk software system provides. This solution
currently aids companies and organizations with:
- Initial and Ongoing PC Audits
- Financial Control Information
- Hardware and software identification
- Financial planning
- Budgeting
- Software License Compliance
- Web-Based Asset Management
Superb Project Tracking Features
The IssueTrak help desk software system enables your organization to track
issues by project, and assign individuals to projects with one system.
Built-in security features also prevent non-members from viewing projects
they shouldn't, while the simplified interface enables managers to quickly
determine which projects have open issues, and which are closed.
Service Level Agreements
With IssueTrak, you can set benchmarks to ensure that your customer or
internal issues are addressed quickly. The system can be easily configured
to notify key employees via email if and when issues are not defined within
your time parameters. The result: greater efficiencies and higher accountability
for your support team.
Multiple Locations Easily Addressed
With the IssueTrak Help Desk Software System, you can assign issues to
employees within or contractors outside your organization, including suppliers,
vendors or clients. Effectively, issues can be assigned worldwide, as
long as an email account and web browser is available.
Proven Scalability
The IssueTrak Help Desk Software Solution was designed from the ground
up to be the fastest help desk solution available, from a training, response
time and communication perspective. It's scalability enables small businesses
as well as major corporations and governments to grow the product as they
grow. And its underlying technology is widely available - meaning practically
no system customization is needed in order to adopt.
The IssueTrak Help Desk Software System
uses:
- Microsoft SQL Server technology
- No client-side Active X controls
- Search pop-up technology
- Optimized page layouts for maximum efficiency
- A Multi-server environment to eliminate any potential
bottlenecks
LDAP & Active Directory Support
As of October 2003, the IssueTrak help desk software system will automatically
look up user information, and better prevent information duplication.
Truly Customizable
Remember that IssueTrak is a truly flexible system which enables you to
take advantage of more than fifty user and system options. As well, we
frequently customize the IssueTrak for our user's needs, so you can be
ensured that the product will fit your requirements, guaranteed.
Request a free
demonstration here, or contact us about
our software here.
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