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Online Help Desk
Creating an online help desk is easy with
IssueTrak help desk software and CRM consulting
by Help Desk Software Central. No other helpdesk product on the market
offers such a breadth of features combined with both ease of use and simple
maintenance. IssueTrak version 5 more features than ever, with simple
integration into the Microsoft Active Directory system.
Simple Handling of Issues
With the add-on Automatic E-Mail notification module, the IssueTrak help
desk software system streamlines the management of your helpdesk. In fact,
you can customize the system to email the appropriate contact whenever
a new issue is submitted, assigned, updated, closed, or escalated. What's
more, your users can help themselves by searching the Knowledge Base,
which can be updated whenever a unique issue is resolved.
Advantages of A Web Based Online Help Desk System
Many of our clients come to us with proprietary, often cryptic systems
which have bogged down their help desk departments and users for some
time. In many cases, these systems were developed to create complete vendor
dependence, and did not allow necessary scalability without hardware upgrades.
Certainly, this is not what any organization expects from their help
desk consultant.
The IssueTrak helpdesk
software system is different. Because it works with a simple Microsoft
SQL Server, it can be expanded very easily using readily available, and
cost effective hardware. As well, we offer the ability to install the
system in house, or host it remotely on our servers for a small monthly
investment.
The most important benefit of a web based online help desk software system is that all of your users can take advantage of it with only a simple browser. There are no installations necessary to individual systems. Which means the system is accessible from any computer with an Internet connection.
Connectivity - Anywhere
Travel is a fact of life for most businesses. With the IssueTrak help
desk program, connecting to the helpdesk is possible from anywhere
with an internet connection - and with our knowledge base add on, users
can even help themselves to the solutions made available by your support
personnel.
Free Help Desk Demo
Unsure if the IssueTrak online
customer support software solution is for you? Why not try it out?
Although pointing out features can help you decide which product would
be best for your organization, we have found that nothing sells IssueTrak
better than its ease of use.
To try a
demo, click here, fill in the details provided, and you're off. You
will receive an email, typically within 1-2 hours, which will provide
you with the full details. Why not get started today?
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